Optimisation des Insights Client à partir des Avis Trustpilot

Ce workflow puissant vous permet de transformer les avis clients de Trustpilot en insights exploitables pour améliorer votre stratégie commerciale. En automatisant la collecte, le traitement et l'analyse des avis, vous pouvez identifier les tendances clés et comprendre le sentiment général de vos clients. Grâce à l'intégration avec Qdrant et OpenAI, ce workflow vous offre une segmentation avancée et une analyse fine pour révéler des opportunités d'amélioration produit ou service. Idéal pour les entreprises cherchant à maximiser leur satisfaction client et leur ROI.

60,111 vues
13,096 copies
Data

Documentation Complète

📋 Optimisation des Insights Client à partir des Avis Trustpilot

💡 Description

Ce workflow puissant vous permet de transformer les avis clients de Trustpilot en insights exploitables pour améliorer votre stratégie commerciale. En automatisant la collecte, le traitement et l'analyse des avis, vous pouvez identifier les tendances clés et comprendre le sentiment général de vos clients. Grâce à l'intégration avec Qdrant et OpenAI, ce workflow vous offre une segmentation avancée et une analyse fine pour révéler des opportunités d'amélioration produit ou service. Idéal pour les entreprises cherchant à maximiser leur satisfaction client et leur ROI.

📈 Impact & ROI: Amélioration significative de la satisfaction client et optimisation des stratégies marketing grâce à une compréhension approfondie des besoins et attentes clients.

🚀 Fonctionnalités Clés

  • ✅ Analyse approfondie des avis - Comprendre le ressenti des clients
  • ✅ Segmentation intelligente - Identifier les tendances clés
  • ✅ Automatisation complète - Gagnez du temps sur l'analyse manuelle
  • ✅ Intégration avancée - Utilisation de Qdrant et OpenAI pour des insights précis

📊 Architecture Technique

37
Nodes
22
Connexions
3
Services

🔌 Services Intégrés

QdrantOpenAIGoogle Sheets

🔧 Composition du Workflow

NodeTypeDescription
When clicking ‘Test workflow’manualTriggerTraitement des données
Zip EntriessetTraitement des données
Extract ReviewshtmlTraitement des données
Reviews to ListsplitOutDivision des données en plusieurs branches
Default Data Loader@n8n/n8n-nodes-langchain.documentDefaultDataLoaderTraitement des données
Recursive Character Text Splitter@n8n/n8n-nodes-langchain.textSplitterRecursiveCharacterTextSplitterDivision des données en plusieurs branches
Embeddings OpenAI@n8n/n8n-nodes-langchain.embeddingsOpenAiTraitement des données
Set VariablessetTraitement des données
Get Payload of PointshttpRequestRequête HTTP vers une API externe
Clusters To ListsplitOutDivision des données en plusieurs branches
OpenAI Chat Model@n8n/n8n-nodes-langchain.lmChatOpenAiTraitement des données
Only Clusters With 3+ pointsfilterTraitement des données
Set Variables1setTraitement des données
Find ReviewshttpRequestRequête HTTP vers une API externe
Prep Output For ExportsetTraitement des données
Export To SheetsgoogleSheetsTraitement des données
Clear Existing ReviewshttpRequestRequête HTTP vers une API externe
Trigger InsightsexecuteWorkflowTraitement des données
Prep Values For TriggersetTraitement des données
Execute Workflow TriggerexecuteWorkflowTriggerTraitement des données
Sticky NotestickyNoteTraitement des données
Sticky Note1stickyNoteTraitement des données
Get TrustPilot PagehttpRequestRequête HTTP vers une API externe
Sticky Note2stickyNoteTraitement des données
Qdrant Vector Store@n8n/n8n-nodes-langchain.vectorStoreQdrantTraitement des données
Sticky Note3stickyNoteTraitement des données
Sticky Note4stickyNoteTraitement des données
Sticky Note5stickyNoteTraitement des données
Sticky Note7stickyNoteTraitement des données
Sticky Note8stickyNoteTraitement des données
Sticky Note6stickyNoteTraitement des données
Sticky Note9stickyNoteTraitement des données
Apply K-means Clustering AlgorithmcodeTraitement des données
Sticky Note10stickyNoteTraitement des données
Customer Insights Agent@n8n/n8n-nodes-langchain.informationExtractorTraitement des données
Sticky Note12stickyNoteTraitement des données
Sticky Note11stickyNoteTraitement des données

📖 Guide d'Implémentation

  1. Import du workflow: Téléchargez le fichier JSON et importez-le dans votre instance n8n
  2. Configuration des credentials: Configurez les accès pour chaque service utilisé
  3. Personnalisation: Adaptez les paramètres selon vos besoins spécifiques
  4. Test: Exécutez le workflow en mode test pour vérifier le bon fonctionnement
  5. Activation: Activez le workflow pour une exécution automatique

🏷️ Tags

avis-clientsTrustpilotanalyse-sentiment

Structure JSON

Voir le code JSON complet
{
    "meta": {
        "instanceId": "408f9fb9940c3cb18ffdef0e0150fe342d6e655c3a9fac21f0f644e8bedabcd9"
    },
    "nodes": [
        {
            "id": "63501cc8-77c9-4037-9f70-da23b6d20b03",
            "name": "When clicking ‘Test workflow’",
            "type": "n8n-nodes-base.manualTrigger",
            "position": [
                280,
                440
            ],
            "parameters": [],
            "typeVersion": 1
        },
        {
            "id": "00de989c-d9e9-4b42-b5db-7097800a6017",
            "name": "Zip Entries",
            "type": "n8n-nodes-base.set",
            "position": [
                1380,
                360
            ],
            "parameters": {
                "options": [],
                "assignments": {
                    "assignments": [
                        {
                            "id": "833a554d-2b39-4160-9348-18b17b28ce30",
                            "name": "data",
                            "type": "array",
                            "value": "={{ \n  $json.review_author.map((review_author, idx) => ({\n    review_author,\n    review_author_reviews_count: $json.review_author_reviews_count[idx].replace(' reviews', '').toInt(),\n    review_country: $json.review_country[idx],\n    review_date: $json.review_date[idx].toDate(),\n    review_date_of_experience: $json.review_date_of_experience[idx].replace('Date of experience: ', '').toDate(),\n    review_rating: $json.review_rating[idx].toInt(),\n    review_text: $json.review_text[idx],\n    review_title: $json.review_title[idx],\n    review_url: $('Get TrustPilot Page').params.url.match(\/https:\\\/\\\/[^\/]+\/) + $json.review_url[idx],\n  }))\n}}"
                        }
                    ]
                }
            },
            "typeVersion": 3.4
        },
        {
            "id": "9290e116-c001-49d5-ae4c-d91cd246f2c2",
            "name": "Extract Reviews",
            "type": "n8n-nodes-base.html",
            "position": [
                1140,
                520
            ],
            "parameters": {
                "options": {
                    "trimValues": true
                },
                "operation": "extractHtmlContent",
                "extractionValues": {
                    "values": [
                        {
                            "key": "review_author",
                            "cssSelector": "[data-service-review-card-paper] [data-consumer-name-typography]",
                            "returnArray": true
                        },
                        {
                            "key": "review_rating",
                            "attribute": "data-service-review-rating",
                            "cssSelector": "[data-service-review-rating]",
                            "returnArray": true,
                            "returnValue": "attribute"
                        },
                        {
                            "key": "review_title",
                            "cssSelector": "[data-service-review-title-typography]",
                            "returnArray": true
                        },
                        {
                            "key": "review_text",
                            "cssSelector": "[data-service-review-text-typography]",
                            "returnArray": true
                        },
                        {
                            "key": "review_date_of_experience",
                            "cssSelector": "[data-service-review-date-of-experience-typography]",
                            "returnArray": true
                        },
                        {
                            "key": "review_date",
                            "attribute": "datetime",
                            "cssSelector": "[data-service-review-date-time-ago]",
                            "returnArray": true,
                            "returnValue": "attribute"
                        },
                        {
                            "key": "review_country",
                            "cssSelector": "[data-consumer-country-typography]",
                            "returnArray": true
                        },
                        {
                            "key": "review_author_reviews_count",
                            "cssSelector": "[data-consumer-reviews-count-typography]",
                            "returnArray": true
                        },
                        {
                            "key": "review_url",
                            "attribute": "href",
                            "cssSelector": "a[data-review-title-typography]",
                            "returnArray": true,
                            "returnValue": "attribute"
                        }
                    ]
                }
            },
            "typeVersion": 1.2
        },
        {
            "id": "4aa3e50d-fcce-48a7-8237-c12f8592f69e",
            "name": "Reviews to List",
            "type": "n8n-nodes-base.splitOut",
            "position": [
                1380,
                520
            ],
            "parameters": {
                "options": [],
                "fieldToSplitOut": "data"
            },
            "typeVersion": 1
        },
        {
            "id": "a6b9abf9-a17a-4f30-9f90-6183770c4933",
            "name": "Default Data Loader",
            "type": "@n8n\/n8n-nodes-langchain.documentDefaultDataLoader",
            "position": [
                1980,
                520
            ],
            "parameters": {
                "options": {
                    "metadata": {
                        "metadataValues": [
                            {
                                "name": "review_author",
                                "value": "={{ $json.review_author }}"
                            },
                            {
                                "name": "review_author_reviews_count",
                                "value": "={{ $json.review_author_reviews_count }}"
                            },
                            {
                                "name": "review_country",
                                "value": "={{ $json.review_country }}"
                            },
                            {
                                "name": "review_date",
                                "value": "={{ $json.review_date }}"
                            },
                            {
                                "name": "review_date_of_experience",
                                "value": "={{ $json.review_date_of_experience }}"
                            },
                            {
                                "name": "review_rating",
                                "value": "={{ $json.review_rating }}"
                            },
                            {
                                "name": "review_date_month",
                                "value": "={{ $json.review_date.toDateTime().format('M') }}"
                            },
                            {
                                "name": "review_date_year",
                                "value": "={{ $json.review_date.toDateTime().format('yyyy') }}"
                            },
                            {
                                "name": "review_date_of_experience_month",
                                "value": "={{ $json.review_date_of_experience.toDateTime().format('M') }}"
                            },
                            {
                                "name": "review_date_of_experience_year",
                                "value": "={{ $json.review_date_of_experience.toDateTime().format('yyyy') }}"
                            },
                            {
                                "name": "company_id",
                                "value": "={{ $('Set Variables').item.json.companyId }}"
                            },
                            {
                                "name": "review_url",
                                "value": "={{ $json.review_url }}"
                            }
                        ]
                    }
                },
                "jsonData": "={{ $json.review_title }}\n{{ $json.review_text }}",
                "jsonMode": "expressionData"
            },
            "typeVersion": 1
        },
        {
            "id": "afd8907c-9a59-4dcc-94c5-2114fb2a7d5d",
            "name": "Recursive Character Text Splitter",
            "type": "@n8n\/n8n-nodes-langchain.textSplitterRecursiveCharacterTextSplitter",
            "position": [
                1980,
                660
            ],
            "parameters": {
                "options": [],
                "chunkSize": 4000
            },
            "typeVersion": 1
        },
        {
            "id": "e22d92b8-e8e9-42aa-9d02-2e70234f11ed",
            "name": "Embeddings OpenAI",
            "type": "@n8n\/n8n-nodes-langchain.embeddingsOpenAi",
            "position": [
                1860,
                520
            ],
            "parameters": {
                "model": "text-embedding-3-small",
                "options": []
            },
            "credentials": {
                "openAiApi": {
                    "id": "8gccIjcuf3gvaoEr",
                    "name": "OpenAi account"
                }
            },
            "typeVersion": 1
        },
        {
            "id": "f0ea6b63-c96d-4b3f-8a21-d0f2dbb4efc3",
            "name": "Set Variables",
            "type": "n8n-nodes-base.set",
            "position": [
                520,
                440
            ],
            "parameters": {
                "options": [],
                "assignments": {
                    "assignments": [
                        {
                            "id": "2e58a9fa-a14d-4a6c-8cc8-8ec947c791fb",
                            "name": "companyId",
                            "type": "string",
                            "value": "www.freddiesflowers.com"
                        }
                    ]
                }
            },
            "typeVersion": 3.4
        },
        {
            "id": "0188986f-fbe9-4c06-892a-3cb71b52a309",
            "name": "Get Payload of Points",
            "type": "n8n-nodes-base.httpRequest",
            "position": [
                1740,
                1120
            ],
            "parameters": {
                "url": "=http:\/\/qdrant:6333\/collections\/trustpilot_reviews\/points",
                "method": "POST",
                "options": [],
                "jsonBody": "={{\n  {\n    \"ids\": $json.points,\n    \"with_payload\": true\n  }\n}}",
                "sendBody": true,
                "specifyBody": "json",
                "authentication": "predefinedCredentialType",
                "nodeCredentialType": "qdrantApi"
            },
            "credentials": {
                "qdrantApi": {
                    "id": "NyinAS3Pgfik66w5",
                    "name": "QdrantApi account"
                }
            },
            "typeVersion": 4.2
        },
        {
            "id": "5fc6e0b6-507f-4cfd-951b-be3709b86ac2",
            "name": "Clusters To List",
            "type": "n8n-nodes-base.splitOut",
            "position": [
                1480,
                1120
            ],
            "parameters": {
                "options": [],
                "fieldToSplitOut": "output"
            },
            "typeVersion": 1
        },
        {
            "id": "f21369b9-1dd5-4b35-a1f3-00fd67794051",
            "name": "OpenAI Chat Model",
            "type": "@n8n\/n8n-nodes-langchain.lmChatOpenAi",
            "position": [
                2140,
                1340
            ],
            "parameters": {
                "model": "gpt-4o-mini",
                "options": []
            },
            "credentials": {
                "openAiApi": {
                    "id": "8gccIjcuf3gvaoEr",
                    "name": "OpenAi account"
                }
            },
            "typeVersion": 1
        },
        {
            "id": "b0075699-6513-4781-b5de-81d1ab81dfe1",
            "name": "Only Clusters With 3+ points",
            "type": "n8n-nodes-base.filter",
            "position": [
                1480,
                1300
            ],
            "parameters": {
                "options": [],
                "conditions": {
                    "options": {
                        "leftValue": "",
                        "caseSensitive": true,
                        "typeValidation": "strict"
                    },
                    "combinator": "and",
                    "conditions": [
                        {
                            "id": "328f806c-0792-4d90-9bee-a1e10049e78f",
                            "operator": {
                                "type": "array",
                                "operation": "lengthGt",
                                "rightType": "number"
                            },
                            "leftValue": "={{ $json.points }}",
                            "rightValue": 2
                        }
                    ]
                }
            },
            "typeVersion": 2
        },
        {
            "id": "f6a6209c-d269-4238-8e92-230df7b41df9",
            "name": "Set Variables1",
            "type": "n8n-nodes-base.set",
            "position": [
                519,
                1220
            ],
            "parameters": {
                "options": [],
                "assignments": {
                    "assignments": [
                        {
                            "id": "2e58a9fa-a14d-4a6c-8cc8-8ec947c791fb",
                            "name": "companyId",
                            "type": "string",
                            "value": "={{ $json.companyId }}"
                        },
                        {
                            "id": "37cf8af2-6f0f-40b1-b822-c9bd6a620a3c",
                            "name": "review_date_from",
                            "type": "string",
                            "value": "={{ $today.startOf('month').toISO() }}"
                        },
                        {
                            "id": "8d72f739-f832-4c25-b62a-2ae70ad2b1e7",
                            "name": "review_date_to",
                            "type": "string",
                            "value": "={{ $today.endOf('month').toISO() }}"
                        }
                    ]
                }
            },
            "typeVersion": 3.4
        },
        {
            "id": "85cb48b1-0ab9-4f88-88f3-82fcfb041ebe",
            "name": "Find Reviews",
            "type": "n8n-nodes-base.httpRequest",
            "position": [
                896,
                1160
            ],
            "parameters": {
                "url": "=http:\/\/qdrant:6333\/collections\/trustpilot_reviews\/points\/scroll",
                "method": "POST",
                "options": [],
                "jsonBody": "={\n  \"limit\": 500,\n  \"filter\":{\n    \"must\": [\n      {\n        \"key\": \"metadata.company_id\",\n        \"match\": { \"value\": \"{{ $('Set Variables1').item.json.companyId }}\" }\n      },\n      {\n        \"key\": \"metadata.review_date\",\n        \"range\": {\n          \"gte\": \"{{ $('Set Variables1').item.json.review_date_from }}\",\n          \"gt\": null,\n          \"lt\": null,\n          \"lte\": \"{{ $('Set Variables1').item.json.review_date_to }}\"\n        }\n      }\n    ]\n  },\n  \"with_vector\":true\n}",
                "sendBody": true,
                "specifyBody": "json",
                "authentication": "predefinedCredentialType",
                "nodeCredentialType": "qdrantApi"
            },
            "credentials": {
                "qdrantApi": {
                    "id": "NyinAS3Pgfik66w5",
                    "name": "QdrantApi account"
                }
            },
            "typeVersion": 4.2
        },
        {
            "id": "69bbd197-c78f-4dae-9300-fe23d4d49855",
            "name": "Prep Output For Export",
            "type": "n8n-nodes-base.set",
            "position": [
                2720,
                1203
            ],
            "parameters": {
                "mode": "raw",
                "options": [],
                "jsonOutput": "={{ {\n  ...$json.output,\n  \"CompanyID\": $('Set Variables1').item.json.companyId,\n  \"From\": $('Set Variables1').item.json.review_date_from,\n  \"To\": $('Set Variables1').item.json.review_date_to,\n  \"Number of Responses\": $('Get Payload of Points').item.json.result.length,\n  \"Raw Responses\": $('Get Payload of Points').item.json.result.map(item =>\n    [\n      item.payload.metadata.review_date,\n      item.payload.metadata.review_author,\n      item.payload.metadata.review_rating,\n      item.payload.content.replaceAll('\"', '\\\"').replaceAll('\\n', ' '),\n      item.payload.metadata.review_url,\n    ]\n   ).join('\\n')\n} }}\n"
            },
            "typeVersion": 3.4
        },
        {
            "id": "d77daa23-6acf-4daa-bf4c-33da4d05a54c",
            "name": "Export To Sheets",
            "type": "n8n-nodes-base.googleSheets",
            "position": [
                2940,
                1203
            ],
            "parameters": {
                "columns": {
                    "value": [],
                    "schema": [
                        {
                            "id": "CompanyID",
                            "type": "string",
                            "display": true,
                            "removed": false,
                            "required": false,
                            "displayName": "CompanyID",
                            "defaultMatch": false,
                            "canBeUsedToMatch": true
                        },
                        {
                            "id": "From",
                            "type": "string",
                            "display": true,
                            "removed": false,
                            "required": false,
                            "displayName": "From",
                            "defaultMatch": false,
                            "canBeUsedToMatch": true
                        },
                        {
                            "id": "To",
                            "type": "string",
                            "display": true,
                            "removed": false,
                            "required": false,
                            "displayName": "To",
                            "defaultMatch": false,
                            "canBeUsedToMatch": true
                        },
                        {
                            "id": "Insight",
                            "type": "string",
                            "display": true,
                            "removed": false,
                            "required": false,
                            "displayName": "Insight",
                            "defaultMatch": false,
                            "canBeUsedToMatch": true
                        },
                        {
                            "id": "Sentiment",
                            "type": "string",
                            "display": true,
                            "removed": false,
                            "required": false,
                            "displayName": "Sentiment",
                            "defaultMatch": false,
                            "canBeUsedToMatch": true
                        },
                        {
                            "id": "Suggested Improvements",
                            "type": "string",
                            "display": true,
                            "removed": false,
                            "required": false,
                            "displayName": "Suggested Improvements",
                            "defaultMatch": false,
                            "canBeUsedToMatch": true
                        },
                        {
                            "id": "Number of Responses",
                            "type": "string",
                            "display": true,
                            "removed": false,
                            "required": false,
                            "displayName": "Number of Responses",
                            "defaultMatch": false,
                            "canBeUsedToMatch": true
                        },
                        {
                            "id": "Raw Responses",
                            "type": "string",
                            "display": true,
                            "removed": false,
                            "required": false,
                            "displayName": "Raw Responses",
                            "defaultMatch": false,
                            "canBeUsedToMatch": true
                        }
                    ],
                    "mappingMode": "autoMapInputData",
                    "matchingColumns": []
                },
                "options": [],
                "operation": "append",
                "sheetName": {
                    "__rl": true,
                    "mode": "name",
                    "value": "=Sheet1"
                },
                "documentId": {
                    "__rl": true,
                    "mode": "id",
                    "value": "=1wAwWCcIZod00IGtxwTbTgjIRbKHu3Yl9wYWJ8GeT2Os"
                }
            },
            "credentials": {
                "googleSheetsOAuth2Api": {
                    "id": "XHvC7jIRR8A2TlUl",
                    "name": "Google Sheets account"
                }
            },
            "typeVersion": 4.4
        },
        {
            "id": "1f60c3a5-a47a-4313-9b29-8ea652d573f7",
            "name": "Clear Existing Reviews",
            "type": "n8n-nodes-base.httpRequest",
            "position": [
                760,
                440
            ],
            "parameters": {
                "url": "http:\/\/qdrant:6333\/collections\/trustpilot_reviews\/points\/delete",
                "method": "POST",
                "options": [],
                "jsonBody": "={\n    \"filter\": {\n        \"must\": [\n            {\n                \"key\": \"metadata.company_id\",\n                \"match\": {\n                    \"value\": \"{{ $('Set Variables').item.json.companyId }}\"\n                }\n            }\n        ]\n    }\n}",
                "sendBody": true,
                "specifyBody": "json",
                "authentication": "predefinedCredentialType",
                "nodeCredentialType": "qdrantApi"
            },
            "credentials": {
                "qdrantApi": {
                    "id": "NyinAS3Pgfik66w5",
                    "name": "QdrantApi account"
                }
            },
            "typeVersion": 4.2
        },
        {
            "id": "61c3117c-757c-45dd-b9d5-1122b793be30",
            "name": "Trigger Insights",
            "type": "n8n-nodes-base.executeWorkflow",
            "position": [
                2660,
                440
            ],
            "parameters": {
                "options": [],
                "workflowId": "={{ $workflow.id }}"
            },
            "typeVersion": 1
        },
        {
            "id": "d3c6e81f-34bb-4be9-b869-2c219b87c4fb",
            "name": "Prep Values For Trigger",
            "type": "n8n-nodes-base.set",
            "position": [
                2460,
                440
            ],
            "parameters": {
                "options": [],
                "assignments": {
                    "assignments": [
                        {
                            "id": "24dd90ad-390f-444e-ba6c-8c06a41e836e",
                            "name": "companyId",
                            "type": "string",
                            "value": "={{ $('Set Variables').item.json.companyId }}"
                        }
                    ]
                }
            },
            "executeOnce": true,
            "typeVersion": 3.4
        },
        {
            "id": "64af9cc7-a194-4427-ba78-d9a1136b962f",
            "name": "Execute Workflow Trigger",
            "type": "n8n-nodes-base.executeWorkflowTrigger",
            "position": [
                316,
                1220
            ],
            "parameters": [],
            "typeVersion": 1
        },
        {
            "id": "7b6ba502-36c2-41e6-9d67-781d0d40a569",
            "name": "Sticky Note",
            "type": "n8n-nodes-base.stickyNote",
            "position": [
                186.9455564469605,
                263.2301011325764
            ],
            "parameters": {
                "color": 7,
                "width": 787.3314861380661,
                "height": 465.52420584035275,
                "content": "## Step 1. Starting Fresh\nFor this demo, we'll clear any existing records in our Qdrant vector store for the selected company. We do this using the Qdrant's delete points API."
            },
            "typeVersion": 1
        },
        {
            "id": "a99389d4-8ea6-4379-b725-f30e92b0d29e",
            "name": "Sticky Note1",
            "type": "n8n-nodes-base.stickyNote",
            "position": [
                1006.3778510483207,
                148.50042906971555
            ],
            "parameters": {
                "color": 7,
                "width": 638.5221986278162,
                "height": 580.2538779032135,
                "content": "## Step 2. Scraping TrustPilot For Company Reviews\n[Read more about HTTP Request Node](https:\/\/docs.n8n.io\/integrations\/builtin\/core-nodes\/n8n-nodes-base.httprequest\/)\n\nWe'll scrape at the most recent 3 pages of reviews for illustrative purposes but we could easily scrape them all if required. The HTML node offers a convenient way to extract data from the returned html pages and using it, we'll retrieve all the reviews data."
            },
            "typeVersion": 1
        },
        {
            "id": "139ccadd-9135-4681-b2eb-403b8d8bd710",
            "name": "Get TrustPilot Page",
            "type": "n8n-nodes-base.httpRequest",
            "position": [
                1140,
                360
            ],
            "parameters": {
                "url": "=https:\/\/uk.trustpilot.com\/review\/{{ $('Set Variables').item.json.companyId }}?sort=recency",
                "options": {
                    "pagination": {
                        "pagination": {
                            "parameters": {
                                "parameters": [
                                    {
                                        "name": "page",
                                        "value": "={{ $pageCount + 1 }}"
                                    }
                                ]
                            },
                            "maxRequests": 3,
                            "limitPagesFetched": true
                        }
                    }
                }
            },
            "executeOnce": false,
            "typeVersion": 4.2
        },
        {
            "id": "1c71db65-713b-4c31-9c11-5ff678fb327a",
            "name": "Sticky Note2",
            "type": "n8n-nodes-base.stickyNote",
            "position": [
                1680,
                140
            ],
            "parameters": {
                "color": 7,
                "width": 638.5221986278162,
                "height": 689.8000993522735,
                "content": "## Step 3. Store Reviews in Qdrant\n[Learn more about the Qdrant Vector Store](https:\/\/docs.n8n.io\/integrations\/builtin\/cluster-nodes\/root-nodes\/n8n-nodes-langchain.vectorstoreqdrant\/)\n\nVector databases are a great way to store data if you're interested in perform similiarity searches which applies here as we want to group similar reviews to find patterns. Qdrant is a powerful vector database and tool of choice because of its robust API implementation and advanced filtering capabilities."
            },
            "typeVersion": 1
        },
        {
            "id": "a4f82a1b-5a76-46b6-a7a3-84ab09b46699",
            "name": "Qdrant Vector Store",
            "type": "@n8n\/n8n-nodes-langchain.vectorStoreQdrant",
            "position": [
                1860,
                360
            ],
            "parameters": {
                "mode": "insert",
                "options": [],
                "qdrantCollection": {
                    "__rl": true,
                    "mode": "id",
                    "value": "=trustpilot_reviews"
                }
            },
            "credentials": {
                "qdrantApi": {
                    "id": "NyinAS3Pgfik66w5",
                    "name": "QdrantApi account"
                }
            },
            "typeVersion": 1
        },
        {
            "id": "cbad9e73-c5b3-474c-95ef-7269addc4e62",
            "name": "Sticky Note3",
            "type": "n8n-nodes-base.stickyNote",
            "position": [
                216,
                1000
            ],
            "parameters": {
                "color": 7,
                "width": 543.4265511994403,
                "height": 453.31956386852846,
                "content": "## Step 5. The Insight Subworkflow\n[Learn more about Workflow Triggers](https:\/\/docs.n8n.io\/integrations\/builtin\/core-nodes\/n8n-nodes-base.executeworkflowtrigger)\n\nThis subworkflow takes the companyId to find the relevant records in our Qdrant vector store. It also takes a \"from\" and \"to\" date to scope the insights to a particular range - doing this we can say something like \"we only want insights for the past month of reviews\". "
            },
            "typeVersion": 1
        },
        {
            "id": "9c530716-63f4-4368-8d0e-0cdbe8f5b08e",
            "name": "Sticky Note4",
            "type": "n8n-nodes-base.stickyNote",
            "position": [
                780,
                920
            ],
            "parameters": {
                "color": 7,
                "width": 557.7420442679241,
                "height": 526.2781960611934,
                "content": "## Step 6. Apply Clustering Algorithm to Reviews\n[Read more about using Python in n8n](https:\/\/docs.n8n.io\/integrations\/builtin\/core-nodes\/n8n-nodes-base.code)\n\nWe'll retrieve our vectors embeddings for the desired company reviews and perform an advanced clustering algorithm on them. This powerful echnique allows us to quickly group similar embeddings into clusters which we can then use to discover popular feedback, opinions and pain-points!"
            },
            "typeVersion": 1
        },
        {
            "id": "9790b3a5-cc7c-4e12-8038-fc661c8226f8",
            "name": "Sticky Note5",
            "type": "n8n-nodes-base.stickyNote",
            "position": [
                1360,
                920
            ],
            "parameters": {
                "color": 7,
                "width": 598.5585287222906,
                "height": 605.9905193915599,
                "content": "## Step 7. Fetch Reviews By Cluster\n[Learn more about using the Code Node](https:\/\/docs.n8n.io\/integrations\/builtin\/core-nodes\/n8n-nodes-base.code\/)\n\nWith the Qdrant point IDs grouped and returned by our code node, all that's left is to fetch the payload of each. Note that the clustering algorithm isn't perfect and may require some tweaking depending on your data."
            },
            "typeVersion": 1
        },
        {
            "id": "267057b6-9727-4a45-9d87-5429da42f48e",
            "name": "Sticky Note7",
            "type": "n8n-nodes-base.stickyNote",
            "position": [
                1980,
                969
            ],
            "parameters": {
                "color": 7,
                "width": 587.6069484146701,
                "height": 552.9535170892194,
                "content": "## Step 8. Getting Insights from Grouped Reviews\n[Read more about using Information Extractor Node](https:\/\/docs.n8n.io\/integrations\/builtin\/cluster-nodes\/root-nodes\/n8n-nodes-langchain.information-extractor)\n\nNext, we'll use our state-of-the-art LLM to generate insights on our reviews. Doing it this way, we'll able to pull more granular results addressing many key topics within the reviews."
            },
            "typeVersion": 1
        },
        {
            "id": "b8cc07d0-ffa3-425f-ae74-76dcb68fa88f",
            "name": "Sticky Note8",
            "type": "n8n-nodes-base.stickyNote",
            "position": [
                2600,
                980
            ],
            "parameters": {
                "color": 7,
                "width": 572.5638733479158,
                "height": 464.4019616956416,
                "content": "## Step 9. Write To Insights Sheet\nFinally, our completed insights to appended to the Insights Sheet we created earlier in the workflow.\n\nYou can find a sample sheet here: https:\/\/docs.google.com\/spreadsheets\/d\/e\/2PACX-1vQ6ipJnXWXgr5wlUJnhioNpeYrxaIpsRYZCwN3C-fFXumkbh9TAsA_JzE0kbv7DcGAVIP7az0L46_2P\/pubhtml"
            },
            "typeVersion": 1
        },
        {
            "id": "0dac0854-7106-44e3-bd68-fad7b201a6bc",
            "name": "Sticky Note6",
            "type": "n8n-nodes-base.stickyNote",
            "position": [
                2340,
                240
            ],
            "parameters": {
                "color": 7,
                "width": 519.6419932444072,
                "height": 429.11782776909047,
                "content": "## Step 4. Trigger Insights SubWorkflow\n[Learn more about Workflow Triggers](https:\/\/docs.n8n.io\/integrations\/builtin\/core-nodes\/n8n-nodes-base.executeworkflow)\n\nA subworkflow is used to trigger the analysis for the survey. This separation is optional but used here to better demonstrate the two part process."
            },
            "typeVersion": 1
        },
        {
            "id": "4aa7e73e-c29d-41df-b2f8-a62109285ccb",
            "name": "Sticky Note9",
            "type": "n8n-nodes-base.stickyNote",
            "position": [
                460,
                380
            ],
            "parameters": {
                "width": 226.36363118160727,
                "height": 327.0249036433755,
                "content": "\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n### 🚨 Set company here!\nTrustpilot must recognise it as part of the url."
            },
            "typeVersion": 1
        },
        {
            "id": "4d895cf9-452c-401e-a6f3-b9d3a359a96d",
            "name": "Apply K-means Clustering Algorithm",
            "type": "n8n-nodes-base.code",
            "position": [
                1116,
                1160
            ],
            "parameters": {
                "language": "python",
                "pythonCode": "import numpy as np\nfrom sklearn.cluster import KMeans\n\n# get vectors for all answers\npoint_ids = [item.id for item in _input.first().json.result.points]\nvectors = [item.vector.to_py() for item in _input.first().json.result.points]\nvectors_array = np.array(vectors)\n\n# apply k-means clustering where n_clusters = 5\n# this is a max and we'll discard some of these clusters later\nkmeans = KMeans(n_clusters=min(len(vectors), 5), random_state=42).fit(vectors_array)\nlabels = kmeans.labels_\nunique_labels = set(labels)\n\n# Extract and print points in each cluster\nclusters = {}\nfor label in set(labels):\n    clusters[label] = vectors_array[labels == label]\n\n# return Qdrant point ids for each cluster\n# we'll use these ids to fetch the payloads from the vector store.\noutput = []\nfor cluster_id, cluster_points in clusters.items():\n    points = [point_ids[i] for i in range(len(labels)) if labels[i] == cluster_id]\n    output.append({\n        \"id\": f\"Cluster {cluster_id}\",\n        \"total\": len(cluster_points),\n        \"points\": points\n    })\n\nreturn {\"json\": {\"output\": output } }"
            },
            "typeVersion": 2
        },
        {
            "id": "95c57019-d9d7-4d9f-93dd-21d3d9708861",
            "name": "Sticky Note10",
            "type": "n8n-nodes-base.stickyNote",
            "position": [
                -260,
                40
            ],
            "parameters": {
                "width": 400.381109509268,
                "height": 612.855812336249,
                "content": "## Try It Out!\n\n### This workflow generates highly-detailed customer insights from Trustpilot reviews. Works best when dealing with a large number of reviews.\n\n* Import Trustpilot reviews and vectorise in Qdrant vectorstore.\n* Identify clusters of popular topics in reviews using K-means clustering algorithm. \n* Each valid cluster is analysed and summarised by LLM.\n* Export LLM response and cluster results back into sheet.\n\nCheck out the reference google sheet here: https:\/\/docs.google.com\/spreadsheets\/d\/e\/2PACX-1vQ6ipJnXWXgr5wlUJnhioNpeYrxaIpsRYZCwN3C-fFXumkbh9TAsA_JzE0kbv7DcGAVIP7az0L46_2P\/pubhtml\n\n### Need Help?\nJoin the [Discord](https:\/\/discord.com\/invite\/XPKeKXeB7d) or ask in the [Forum](https:\/\/community.n8n.io\/)!\n\nHappy Hacking!"
            },
            "typeVersion": 1
        },
        {
            "id": "9bba9480-792e-48e3-ad9f-8809ce3aba09",
            "name": "Customer Insights Agent",
            "type": "@n8n\/n8n-nodes-langchain.informationExtractor",
            "position": [
                2140,
                1180
            ],
            "parameters": {
                "text": "=The {{ $json.result.length }} reviews were:\n{{\n$json.result.map(item =>\n`* ${item.payload.metadata.review_author} gave ${item.payload.metadata.review_rating} stars: \"${item.payload.content.replaceAll('\"', '\\\"').replaceAll('\\n', ' ')}\"`\n).join('\\n')\n}}",
                "options": {
                    "systemPromptTemplate": "=You help summarise a selection of trustpilot reviews for a company called \"{{ $json.result[0].payload.metadata.company_id }}\".\nThe {{ $json.result.length }} reviews were selected because their contents were similar in context.\n\nYour task is to: \n* summarise the given reviews into a short paragraph. Provide an insight from this summary and what we could learn from the reviews.\n* determine if the overall sentiment of all the listed responses to be either strongly negative, negative, neutral, positive or strongly positive."
                },
                "schemaType": "fromJson",
                "jsonSchemaExample": "{\n\t\"Insight\": \"\",\n    \"Sentiment\": \"\",\n    \"Suggested Improvements\": \"\"\n}"
            },
            "typeVersion": 1
        },
        {
            "id": "4488deb9-27f6-4f9d-b17e-9b5e7a1bba33",
            "name": "Sticky Note12",
            "type": "n8n-nodes-base.stickyNote",
            "position": [
                180,
                760
            ],
            "parameters": {
                "color": 5,
                "width": 323.2987132716669,
                "height": 80,
                "content": "### Run this once! \nIf for any reason you need to run more than once, be sure to clear the existing data first."
            },
            "typeVersion": 1
        },
        {
            "id": "5cb3bd73-1e77-4eba-9d2e-634fdc374330",
            "name": "Sticky Note11",
            "type": "n8n-nodes-base.stickyNote",
            "position": [
                780,
                1480
            ],
            "parameters": {
                "color": 5,
                "width": 323.2987132716669,
                "height": 110.05160146874424,
                "content": "### First Time Running?\nThere is a slight delay on first run because the code node has to download the required packages."
            },
            "typeVersion": 1
        }
    ],
    "pinData": [],
    "connections": {
        "Zip Entries": {
            "main": [
                [
                    {
                        "node": "Reviews to List",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "Find Reviews": {
            "main": [
                [
                    {
                        "node": "Apply K-means Clustering Algorithm",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "Set Variables": {
            "main": [
                [
                    {
                        "node": "Clear Existing Reviews",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "Set Variables1": {
            "main": [
                [
                    {
                        "node": "Find Reviews",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "Extract Reviews": {
            "main": [
                [
                    {
                        "node": "Zip Entries",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "Reviews to List": {
            "main": [
                [
                    {
                        "node": "Qdrant Vector Store",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "Clusters To List": {
            "main": [
                [
                    {
                        "node": "Only Clusters With 3+ points",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "Embeddings OpenAI": {
            "ai_embedding": [
                [
                    {
                        "node": "Qdrant Vector Store",
                        "type": "ai_embedding",
                        "index": 0
                    }
                ]
            ]
        },
        "OpenAI Chat Model": {
            "ai_languageModel": [
                [
                    {
                        "node": "Customer Insights Agent",
                        "type": "ai_languageModel",
                        "index": 0
                    }
                ]
            ]
        },
        "Default Data Loader": {
            "ai_document": [
                [
                    {
                        "node": "Qdrant Vector Store",
                        "type": "ai_document",
                        "index": 0
                    }
                ]
            ]
        },
        "Get TrustPilot Page": {
            "main": [
                [
                    {
                        "node": "Extract Reviews",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "Qdrant Vector Store": {
            "main": [
                [
                    {
                        "node": "Prep Values For Trigger",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "Get Payload of Points": {
            "main": [
                [
                    {
                        "node": "Customer Insights Agent",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "Clear Existing Reviews": {
            "main": [
                [
                    {
                        "node": "Get TrustPilot Page",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "Prep Output For Export": {
            "main": [
                [
                    {
                        "node": "Export To Sheets",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "Customer Insights Agent": {
            "main": [
                [
                    {
                        "node": "Prep Output For Export",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "Prep Values For Trigger": {
            "main": [
                [
                    {
                        "node": "Trigger Insights",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "Execute Workflow Trigger": {
            "main": [
                [
                    {
                        "node": "Set Variables1",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "Only Clusters With 3+ points": {
            "main": [
                [
                    {
                        "node": "Get Payload of Points",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "Recursive Character Text Splitter": {
            "ai_textSplitter": [
                [
                    {
                        "node": "Default Data Loader",
                        "type": "ai_textSplitter",
                        "index": 0
                    }
                ]
            ]
        },
        "When clicking ‘Test workflow’": {
            "main": [
                [
                    {
                        "node": "Set Variables",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "Apply K-means Clustering Algorithm": {
            "main": [
                [
                    {
                        "node": "Clusters To List",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        }
    }
}
                                

Workflows Similaires

Comprehensive n8n Creator Stats Automation Workflow

Automate the reporting of top n8n creators and workflows with this powerful workflow. By aggregating data from GitHub, g...

Analyse Automatisée des États Américains par l'IA

Ce workflow n8n permet d'analyser automatiquement les plus grands états des USA en termes de superficie, en listant leu...

Automatisez l'import de CSV vers Excel en toute simplicité

Ce workflow n8n simplifie la conversion de fichiers CSV en fichiers Excel (.xlsx), un processus essentiel pour les profe...