Automatisation de Réponses par Email avec OpenAI et Gmail

Ce workflow n8n automatise le processus de réponse aux emails en utilisant l'Assistant OpenAI pour générer des brouillons de réponse basés sur le contenu des emails entrants. En intégrant directement avec Gmail, le workflow identifie les fils de discussion pertinents, envoie leur contenu à OpenAI pour une génération de réponse assistée, puis insère les brouillons dans les fils de discussion appropriés tout en supprimant les étiquettes déclencheuses. Cela permet un gain de temps significatif et une communication client améliorée grâce à des réponses rapides et personnalisées.

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Automatisation

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📋 Automatisation de Réponses par Email avec OpenAI et Gmail

💡 Description

Ce workflow n8n automatise le processus de réponse aux emails en utilisant l'Assistant OpenAI pour générer des brouillons de réponse basés sur le contenu des emails entrants. En intégrant directement avec Gmail, le workflow identifie les fils de discussion pertinents, envoie leur contenu à OpenAI pour une génération de réponse assistée, puis insère les brouillons dans les fils de discussion appropriés tout en supprimant les étiquettes déclencheuses. Cela permet un gain de temps significatif et une communication client améliorée grâce à des réponses rapides et personnalisées.

📈 Impact & ROI: En automatisant la génération et l'envoi de réponses par email, ce workflow réduit le temps passé sur la gestion manuelle des emails, améliore l'efficacité opérationnelle et augmente la satisfaction client grâce à des interactions plus rapides.

🚀 Fonctionnalités Clés

  • ✅ Intégration fluide avec Gmail pour la gestion des emails
  • ✅ Utilisation de l'IA pour générer des réponses personnalisées
  • ✅ Automatisation complète du flux de travail d'emailing
  • ✅ Gain de temps grâce à la suppression automatique des étiquettes

📊 Architecture Technique

23
Nodes
12
Connexions
2
Services

🔌 Services Intégrés

GmailOpenAI

🔧 Composition du Workflow

NodeTypeDescription
Sticky NotestickyNoteTraitement des données
Sticky Note2stickyNoteTraitement des données
Sticky Note1stickyNoteTraitement des données
Sticky Note4stickyNoteTraitement des données
Sticky Note5stickyNoteTraitement des données
Sticky Note7stickyNoteTraitement des données
Sticky Note8stickyNoteTraitement des données
Sticky Note9stickyNoteTraitement des données
Sticky Note10stickyNoteTraitement des données
Sticky Note11stickyNoteTraitement des données
Remove AI label from emailgmailTraitement des données
Add email draft to threadhttpRequestRequête HTTP vers une API externe
Convert raw to base64codeTraitement des données
Build email rawsetTraitement des données
Convert response to HTMLmarkdownTraitement des données
Map fields for further processingsetTraitement des données
Ask OpenAI Assistant@n8n/n8n-nodes-langchain.openAiTraitement des données
Get single message contentgmailTraitement des données
Return last message in threadlimitTraitement des données
Get thread messagesgmailTraitement des données
Loop over threadssplitInBatchesDivision des données en plusieurs branches
Get threads with specific labelsgmailTraitement des données
Schedule trigger (1 min)scheduleTriggerTraitement des données

📖 Guide d'Implémentation

  1. Import du workflow: Téléchargez le fichier JSON et importez-le dans votre instance n8n
  2. Configuration des credentials: Configurez les accès pour chaque service utilisé
  3. Personnalisation: Adaptez les paramètres selon vos besoins spécifiques
  4. Test: Exécutez le workflow en mode test pour vérifier le bon fonctionnement
  5. Activation: Activez le workflow pour une exécution automatique

🏷️ Tags

OpenAIGmailAutomatisationRéponses AutomatiséesWorkflow

Structure JSON

Voir le code JSON complet
{
    "meta": {
        "instanceId": "408f9fb9940c3cb18ffdef0e0150fe342d6e655c3a9fac21f0f644e8bedabcd9",
        "templateCredsSetupCompleted": true
    },
    "nodes": [
        {
            "id": "ad5b12df-3bdf-4672-99a7-0034664f29ef",
            "name": "Sticky Note",
            "type": "n8n-nodes-base.stickyNote",
            "position": [
                -1180,
                120
            ],
            "parameters": {
                "color": 4,
                "width": 420.4803040774015,
                "height": 189.69151356225348,
                "content": "## Reply draft with OpenAI Assistant\nThis workflow automatically transfers content of incoming email messages with specific labels into OpenAI Assitant and returns reply draft. After draft is composed, trigger label is deleted from the thread.\n\n**Please remember to configure your OpenAI Assistant first.**"
            },
            "typeVersion": 1
        },
        {
            "id": "80a93a48-0576-4dfb-817a-34cbc215307a",
            "name": "Sticky Note2",
            "type": "n8n-nodes-base.stickyNote",
            "position": [
                -740,
                120
            ],
            "parameters": {
                "width": 451.41125086385614,
                "height": 313.3056033573073,
                "content": "### Schedule trigger and get emails\nRun the workflow in equal intervals and check for threads with specific labels (trigger labels)."
            },
            "typeVersion": 1
        },
        {
            "id": "0dba2603-8012-47d1-8c60-4068924b74cd",
            "name": "Sticky Note1",
            "type": "n8n-nodes-base.stickyNote",
            "position": [
                -1180,
                340
            ],
            "parameters": {
                "color": 3,
                "width": 421.0932411886662,
                "height": 257.42916378714597,
                "content": "## ⚠️ Note\n\n1. Complete video guide for this workflow is available [on my YouTube](https:\/\/youtu.be\/a8Dhj3Zh9vQ). \n2. Remember to add your credentials and configure nodes (covered in the video guide).\n3. If you like this workflow, please subscribe to [my YouTube channel](https:\/\/www.youtube.com\/@workfloows) and\/or [my newsletter](https:\/\/workfloows.com\/).\n\n**Thank you for your support!**"
            },
            "typeVersion": 1
        },
        {
            "id": "4eb67d90-b834-48f6-8d8a-ed0a9d8321fd",
            "name": "Sticky Note4",
            "type": "n8n-nodes-base.stickyNote",
            "position": [
                520,
                120
            ],
            "parameters": {
                "width": 381.6458068293894,
                "height": 313.7892229150129,
                "content": "### Generate reply\nTransfer email content to OpenAI Assitant and return AI-generated reply.\n"
            },
            "typeVersion": 1
        },
        {
            "id": "fdb6e16b-5f42-4872-bf63-b18a14220cdf",
            "name": "Sticky Note5",
            "type": "n8n-nodes-base.stickyNote",
            "position": [
                1160,
                120
            ],
            "parameters": {
                "width": 219.88389496558554,
                "height": 314.75072291501283,
                "content": "### Create HTML message\nConvert incoming Markdown from OpenAI Assistant into HTML content."
            },
            "typeVersion": 1
        },
        {
            "id": "111e4276-7f63-4b11-92be-fd9de7e23f05",
            "name": "Sticky Note7",
            "type": "n8n-nodes-base.stickyNote",
            "position": [
                1400,
                120
            ],
            "parameters": {
                "width": 461.3148409669012,
                "height": 314.75072291501283,
                "content": "### Build and encode message\nCreate raw message in RFC standard and encode it into base64 string (please see [Gmail API reference](https:\/\/developers.google.com\/gmail\/api\/reference\/rest\/v1\/users.drafts\/create) for more details)."
            },
            "typeVersion": 1
        },
        {
            "id": "0d377266-7fa2-43c4-9259-e8611d52df41",
            "name": "Sticky Note8",
            "type": "n8n-nodes-base.stickyNote",
            "position": [
                1880,
                120
            ],
            "parameters": {
                "width": 219.88389496558554,
                "height": 314.75072291501283,
                "content": "### Insert reply draft\nAdd reply draft from OpenAI Assistant to specific Gmail thread."
            },
            "typeVersion": 1
        },
        {
            "id": "c743486b-82e0-42f4-bd41-fad6115ac520",
            "name": "Sticky Note9",
            "type": "n8n-nodes-base.stickyNote",
            "position": [
                2120,
                120
            ],
            "parameters": {
                "width": 219.88389496558554,
                "height": 314.75072291501283,
                "content": "### Remove label\nDelete trigger label from the Gmail thread."
            },
            "typeVersion": 1
        },
        {
            "id": "dfe99c2e-a8e6-48de-a11d-54adaf98a7fe",
            "name": "Sticky Note10",
            "type": "n8n-nodes-base.stickyNote",
            "position": [
                0,
                0
            ],
            "parameters": {
                "width": 219.88389496558554,
                "height": 314.75072291501283,
                "content": "### Return message content\nRetrieve content of the last message in the thread."
            },
            "typeVersion": 1
        },
        {
            "id": "6f228048-4067-494a-af44-080237c2555c",
            "name": "Sticky Note11",
            "type": "n8n-nodes-base.stickyNote",
            "position": [
                0,
                340
            ],
            "parameters": {
                "width": 470.88389496558545,
                "height": 314.75072291501283,
                "content": "### Get last message from thread\nReturn all messages for a single thread and pass for further processing only the last one."
            },
            "typeVersion": 1
        },
        {
            "id": "bea0ea14-6198-4022-8ddc-a0c9f895d46e",
            "name": "Remove AI label from email",
            "type": "n8n-nodes-base.gmail",
            "position": [
                2180,
                260
            ],
            "webhookId": "f19c59fe-49bd-4661-aff3-a50e43e5964a",
            "parameters": {
                "resource": "thread",
                "threadId": "={{ $('Map fields for further processing').item.json[\"threadId\"] }}",
                "operation": "removeLabels"
            },
            "credentials": {
                "gmailOAuth2": {
                    "id": "Sf5Gfl9NiFTNXFWb",
                    "name": "Gmail account"
                }
            },
            "typeVersion": 2.1
        },
        {
            "id": "dc9b5760-1669-4f29-b28d-73cd417775b4",
            "name": "Add email draft to thread",
            "type": "n8n-nodes-base.httpRequest",
            "position": [
                1940,
                260
            ],
            "parameters": {
                "url": "https:\/\/www.googleapis.com\/gmail\/v1\/users\/me\/drafts",
                "method": "POST",
                "options": [],
                "jsonBody": "={\"message\":{\"raw\":\"{{ $json.encoded }}\", \"threadId\": \"{{ $('Map fields for further processing').item.json[\"threadId\"] }}\"}}",
                "sendBody": true,
                "specifyBody": "json"
            },
            "typeVersion": 4.2
        },
        {
            "id": "dbbb607b-701f-49cd-b872-96522abde5b7",
            "name": "Convert raw to base64",
            "type": "n8n-nodes-base.code",
            "position": [
                1680,
                260
            ],
            "parameters": {
                "mode": "runOnceForEachItem",
                "jsCode": "const encoded = Buffer.from($json.raw).toString('base64');\n\nreturn { encoded };"
            },
            "typeVersion": 2
        },
        {
            "id": "9114d833-1c6a-47f1-bc8d-12fb8e17218e",
            "name": "Build email raw",
            "type": "n8n-nodes-base.set",
            "position": [
                1480,
                260
            ],
            "parameters": {
                "options": [],
                "assignments": {
                    "assignments": [
                        {
                            "id": "6b6ece46-aeef-4ae5-9a0d-f472e7ced464",
                            "name": "raw",
                            "type": "string",
                            "value": "=To: {{ $json.to }}\nSubject: {{ $json.subject }}\nContent-Type: text\/html; charset=\"utf-8\"\n\n{{ $json.response }}"
                        }
                    ]
                }
            },
            "typeVersion": 3.4
        },
        {
            "id": "67c1b6ca-d419-45a9-a1d5-2a6ac157454f",
            "name": "Convert response to HTML",
            "type": "n8n-nodes-base.markdown",
            "position": [
                1220,
                260
            ],
            "parameters": {
                "mode": "markdownToHtml",
                "options": [],
                "markdown": "={{ $json.response }}"
            },
            "typeVersion": 1
        },
        {
            "id": "97be72d7-20dd-4829-bf1c-f738fb6a8a21",
            "name": "Map fields for further processing",
            "type": "n8n-nodes-base.set",
            "position": [
                980,
                260
            ],
            "parameters": {
                "options": [],
                "assignments": {
                    "assignments": [
                        {
                            "id": "d5022255-06d2-4322-b51e-ae80b7f6eef6",
                            "name": "response",
                            "type": "string",
                            "value": "={{ $json.output }}"
                        },
                        {
                            "id": "f729def0-3905-4c7d-ad1d-86ef7b001e9c",
                            "name": "threadId",
                            "type": "string",
                            "value": "={{ $('Get single message content').item.json[\"threadId\"] }}"
                        },
                        {
                            "id": "3ef18ad8-7328-4b97-bd6d-9d395a3c4a48",
                            "name": "to",
                            "type": "string",
                            "value": "={{ $('Get single message content').item.json[\"from\"][\"text\"] }}"
                        },
                        {
                            "id": "b013770d-fce2-4030-b372-8d94f04b51e9",
                            "name": "subject",
                            "type": "string",
                            "value": "={{ $('Get single message content').item.json[\"subject\"] }}"
                        },
                        {
                            "id": "69cc71b6-614d-4528-a598-69fbde1b5fd9",
                            "name": "messageId",
                            "type": "string",
                            "value": "={{ $('Get threads with specific labels').item.json[\"id\"] }}"
                        }
                    ]
                }
            },
            "typeVersion": 3.4
        },
        {
            "id": "545a4296-5307-42ee-8935-2886338e2518",
            "name": "Ask OpenAI Assistant",
            "type": "@n8n\/n8n-nodes-langchain.openAi",
            "position": [
                580,
                260
            ],
            "parameters": {
                "text": "={{ $json.text }}",
                "prompt": "define",
                "options": [],
                "resource": "assistant",
                "assistantId": {
                    "__rl": true,
                    "mode": "list",
                    "value": "asst_s32wsRpwU1HbLt40wRhghB6Y",
                    "cachedResultName": "Eva"
                }
            },
            "credentials": {
                "openAiApi": {
                    "id": "8gccIjcuf3gvaoEr",
                    "name": "OpenAi account"
                }
            },
            "typeVersion": 1.8
        },
        {
            "id": "4f326fec-e4bb-42dc-9f26-4a3d8ce86f24",
            "name": "Get single message content",
            "type": "n8n-nodes-base.gmail",
            "position": [
                60,
                120
            ],
            "webhookId": "1ddb410c-fcdd-4230-967a-cf7844727877",
            "parameters": {
                "messageId": "={{ $json.id }}",
                "operation": "get"
            },
            "credentials": {
                "gmailOAuth2": {
                    "id": "Sf5Gfl9NiFTNXFWb",
                    "name": "Gmail account"
                }
            },
            "typeVersion": 2.1
        },
        {
            "id": "faeb879f-db00-47b7-8995-9fb9025079cf",
            "name": "Return last message in thread",
            "type": "n8n-nodes-base.limit",
            "position": [
                280,
                460
            ],
            "parameters": {
                "keep": "lastItems"
            },
            "typeVersion": 1
        },
        {
            "id": "8085cb54-3c85-4450-9e42-825a9d467d6b",
            "name": "Get thread messages",
            "type": "n8n-nodes-base.gmail",
            "position": [
                60,
                460
            ],
            "webhookId": "d53aee55-4233-42e3-b0b7-2b4521956013",
            "parameters": {
                "options": [],
                "resource": "thread",
                "threadId": "={{ $json.id }}",
                "operation": "get"
            },
            "credentials": {
                "gmailOAuth2": {
                    "id": "Sf5Gfl9NiFTNXFWb",
                    "name": "Gmail account"
                }
            },
            "typeVersion": 2.1
        },
        {
            "id": "8a3c1885-8a05-4357-85ea-03cb9e8b24fa",
            "name": "Loop over threads",
            "type": "n8n-nodes-base.splitInBatches",
            "position": [
                -200,
                260
            ],
            "parameters": {
                "options": []
            },
            "typeVersion": 3
        },
        {
            "id": "74197fae-823e-47bc-a1c9-b2fbe90b1171",
            "name": "Get threads with specific labels",
            "type": "n8n-nodes-base.gmail",
            "position": [
                -460,
                260
            ],
            "webhookId": "6b7faf91-cc60-482c-b661-dbd702cba2cc",
            "parameters": {
                "filters": {
                    "labelIds": []
                },
                "resource": "thread"
            },
            "credentials": {
                "gmailOAuth2": {
                    "id": "Sf5Gfl9NiFTNXFWb",
                    "name": "Gmail account"
                }
            },
            "typeVersion": 2.1
        },
        {
            "id": "a3360f69-b8e6-4ef8-933a-352243ab9125",
            "name": "Schedule trigger (1 min)",
            "type": "n8n-nodes-base.scheduleTrigger",
            "position": [
                -680,
                260
            ],
            "parameters": {
                "rule": {
                    "interval": [
                        {
                            "field": "minutes",
                            "minutesInterval": 1
                        }
                    ]
                }
            },
            "typeVersion": 1.2
        }
    ],
    "pinData": [],
    "connections": {
        "Build email raw": {
            "main": [
                [
                    {
                        "node": "Convert raw to base64",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "Loop over threads": {
            "main": [
                [
                    {
                        "node": "Get single message content",
                        "type": "main",
                        "index": 0
                    }
                ],
                [
                    {
                        "node": "Get thread messages",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "Get thread messages": {
            "main": [
                [
                    {
                        "node": "Return last message in thread",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "Ask OpenAI Assistant": {
            "main": [
                [
                    {
                        "node": "Map fields for further processing",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "Convert raw to base64": {
            "main": [
                [
                    {
                        "node": "Add email draft to thread",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "Convert response to HTML": {
            "main": [
                [
                    {
                        "node": "Build email raw",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "Schedule trigger (1 min)": {
            "main": [
                [
                    {
                        "node": "Get threads with specific labels",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "Add email draft to thread": {
            "main": [
                [
                    {
                        "node": "Remove AI label from email",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "Get single message content": {
            "main": [
                [
                    {
                        "node": "Ask OpenAI Assistant",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "Return last message in thread": {
            "main": [
                [
                    {
                        "node": "Loop over threads",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "Get threads with specific labels": {
            "main": [
                [
                    {
                        "node": "Loop over threads",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        },
        "Map fields for further processing": {
            "main": [
                [
                    {
                        "node": "Convert response to HTML",
                        "type": "main",
                        "index": 0
                    }
                ]
            ]
        }
    }
}
                                

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