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Documentation Complète
📋 Automatisez votre chatbot Bitrix24 avec une intégration Webhook avancée
💡 Description
Ce workflow n8n permet de créer un chatbot intelligent pour Bitrix24, intégrant des fonctionnalités de gestion d'événements et d'interactions utilisateur via des webhooks. En automatisant les réponses aux messages et les actions lors de l'installation ou la suppression du bot, vous pouvez améliorer l'efficacité de votre communication interne. Cette solution est idéale pour les entreprises cherchant à optimiser leurs interactions avec les utilisateurs, tout en réduisant le temps de gestion manuelle. Profitez d'une intégration fluide qui respecte la sécurité des données grâce à une validation stricte des tokens.
📈 Impact & ROI: Ce workflow optimise les communications internes en automatisant les tâches répétitives, ce qui permet aux équipes de se concentrer sur des tâches à plus forte valeur ajoutée, augmentant ainsi l'efficacité globale et générant un retour sur investissement significatif.
🚀 Fonctionnalités Clés
- ✅ Gestion automatisée des événements du chatbot
- ✅ Intégration fluide avec Bitrix24 via webhooks
- ✅ Réduction significative du temps de réponse
- ✅ Sécurité renforcée grâce à la validation des tokens
📊 Architecture Technique
13
Nodes
Nodes
11
Connexions
Connexions
3
Services
Services
🔌 Services Intégrés
Bitrix24HTTP RequestWebhook
🔧 Composition du Workflow
| Node | Type | Description |
|---|---|---|
| Bitrix24 Handler | webhook | Réception de données via webhook |
| Credentials | set | Traitement des données |
| Validate Token | if | Condition logique pour router le flux |
| Route Event | switch | Traitement des données |
| Process Message | function | Transformation de données avec code personnalisé |
| Process Join | function | Transformation de données avec code personnalisé |
| Process Install | function | Transformation de données avec code personnalisé |
| Register Bot | httpRequest | Requête HTTP vers une API externe |
| Send Message | httpRequest | Requête HTTP vers une API externe |
| Send Join Message | httpRequest | Requête HTTP vers une API externe |
| Process Delete | noOp | Traitement des données |
| Success Response | respondToWebhook | Réception de données via webhook |
| Error Response | respondToWebhook | Réception de données via webhook |
📖 Guide d'Implémentation
- Import du workflow: Téléchargez le fichier JSON et importez-le dans votre instance n8n
- Configuration des credentials: Configurez les accès pour chaque service utilisé
- Personnalisation: Adaptez les paramètres selon vos besoins spécifiques
- Test: Exécutez le workflow en mode test pour vérifier le bon fonctionnement
- Activation: Activez le workflow pour une exécution automatique
🏷️ Tags
Structure JSON
Voir le code JSON complet
{
"id": "cmGsNvW9bEORABdo",
"meta": {
"instanceId": "15c09ee9508dd818e298e675375571ba4b871bbb8c420fd01ac9ed7c58622669"
},
"name": "Bitrix24 Chatbot Application Workflow example with Webhook Integration",
"tags": [
{
"id": "5YZ9E6AmGZn6WTMa",
"name": "Tech demo",
"createdAt": "2024-12-28T09:13:02.965Z",
"updatedAt": "2024-12-28T09:13:02.965Z"
},
{
"id": "hEvnK1kMYTPrL3vs",
"name": "Bitrix24",
"createdAt": "2025-01-04T16:12:36.741Z",
"updatedAt": "2025-01-04T16:12:36.741Z"
},
{
"id": "yKS9RGKLuFUhYFIE",
"name": "Chatbot",
"createdAt": "2025-01-04T16:12:36.757Z",
"updatedAt": "2025-01-04T16:12:36.757Z"
}
],
"nodes": [
{
"id": "ddd802bb-0da0-474d-b1e9-74f247e603e0",
"name": "Bitrix24 Handler",
"type": "n8n-nodes-base.webhook",
"position": [
0,
0
],
"webhookId": "c3ae607d-41f0-42bc-b669-c2c77936d443",
"parameters": {
"path": "bitrix24\/handler.php",
"options": [],
"httpMethod": "POST",
"responseMode": "responseNode"
},
"typeVersion": 1
},
{
"id": "5676a53e-6758-4ad5-ace6-e494fa10b6c3",
"name": "Credentials",
"type": "n8n-nodes-base.set",
"position": [
200,
0
],
"parameters": {
"options": [],
"assignments": {
"assignments": [
{
"id": "030f8f90-2669-4c20-9eab-c572c4b7c70c",
"name": "CLIENT_ID",
"type": "string",
"value": "local.6779636e712043.37129431"
},
{
"id": "de9bbb7a-b782-4540-b259-527625db8490",
"name": "CLIENT_SECRET",
"type": "string",
"value": "dTzUfBoTFLxNhuzc1zsnDbCeii98ZaE5By4aQPQEOxLJAS9y6i"
},
{
"id": "86b7aff7-1e25-4b12-a366-23cf34e5a405",
"name": "application_token",
"type": "string",
"value": "={{ $json.body['auth[application_token]'] }}"
},
{
"id": "69bbcb1f-ba6e-42eb-be8a-ee0707ce997d",
"name": "domain",
"type": "string",
"value": "={{ $json.body['auth[domain]'] }}\n"
},
{
"id": "dc1b0515-f06a-4731-b0dc-912a8d04e56b",
"name": "access_token",
"type": "string",
"value": "={{ $json.body['auth[access_token]'] }}"
}
]
},
"includeOtherFields": true
},
"typeVersion": 3.4
},
{
"id": "b72c00cf-9f8c-4c2a-9093-b80d82bab85b",
"name": "Validate Token",
"type": "n8n-nodes-base.if",
"position": [
400,
0
],
"parameters": {
"options": [],
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "or",
"conditions": [
{
"id": "da73d0ba-6eeb-405e-89fe-9d041fd2e0cd",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.CLIENT_ID }}",
"rightValue": "={{ $json.application_token }}"
},
{
"id": "4ba90f7b-0299-4097-9ae7-6e4dee428a74",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "1",
"rightValue": "1"
}
]
}
},
"typeVersion": 2.2
},
{
"id": "f0feb392-873a-4643-b7ad-0e6d9f877e82",
"name": "Route Event",
"type": "n8n-nodes-base.switch",
"position": [
600,
0
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "ONIMBOTMESSAGEADD",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.body.event }}",
"rightValue": "ONIMBOTMESSAGEADD"
}
]
},
"renameOutput": true
},
{
"outputKey": "ONIMBOTJOINCHAT",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "e9125f57-129e-4026-86ff-746d40b92b04",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.body.event }}",
"rightValue": "ONIMBOTJOINCHAT"
}
]
},
"renameOutput": true
},
{
"outputKey": "ONAPPINSTALL",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "2db7bed5-fd88-4900-b8d2-e27b49c2fcca",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.body.event }}",
"rightValue": "ONAPPINSTALL"
}
]
},
"renameOutput": true
},
{
"outputKey": "ONIMBOTDELETE",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "b708d339-fd46-470d-b0d5-ff2eb405f5ce",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.body.event }}",
"rightValue": "ONIMBOTDELETE"
}
]
},
"renameOutput": true
}
]
},
"options": []
},
"typeVersion": 3.2
},
{
"id": "56fcdc5f-d509-4c9f-a437-79c53add49f8",
"name": "Process Message",
"type": "n8n-nodes-base.function",
"position": [
800,
0
],
"parameters": {
"functionCode": "\/\/ Process Message Node\nconst items = $input.all();\nconst item = items[0];\n\n\/\/ Get message data from the correct path\nconst message = item.json.body['data[PARAMS][MESSAGE]'];\nconst dialogId = item.json.body['data[PARAMS][DIALOG_ID]'];\n\n\/\/ Get auth data\nconst auth = {\n access_token: item.json.access_token,\n domain: item.json.domain\n};\n\nif (message.toLowerCase() === \"what's hot\") {\n return {\n json: {\n DIALOG_ID: dialogId,\n MESSAGE: \"Hi! I am an example-bot.\\nI repeat what you say\",\n AUTH: auth.access_token,\n DOMAIN: auth.domain\n }\n };\n} else {\n return {\n json: {\n DIALOG_ID: dialogId,\n MESSAGE: `You said:\\n${message}`,\n AUTH: auth.access_token,\n DOMAIN: auth.domain\n }\n };\n}"
},
"typeVersion": 1
},
{
"id": "a647ed67-c812-4416-8c85-55a681bc7f80",
"name": "Process Join",
"type": "n8n-nodes-base.function",
"position": [
800,
160
],
"parameters": {
"functionCode": "\/\/ Process Join Node\nconst items = $input.all();\nconst item = items[0];\n\n\/\/ Get dialog ID from the correct path\nconst dialogId = item.json.body['data[PARAMS][DIALOG_ID]'];\n\n\/\/ Get auth data\nconst auth = {\n access_token: item.json.access_token,\n domain: item.json.domain\n};\n\nreturn {\n json: {\n DIALOG_ID: dialogId,\n MESSAGE: 'Hi! I am an example-bot. I repeat what you say',\n AUTH: auth.access_token,\n DOMAIN: auth.domain\n }\n};"
},
"typeVersion": 1
},
{
"id": "4aac8853-d80e-4201-9f31-7838d18afe71",
"name": "Process Install",
"type": "n8n-nodes-base.function",
"position": [
800,
320
],
"parameters": {
"functionCode": "\/\/ Process Install Node\nconst items = $input.all();\nconst item = items[0];\n\n\/\/ Get the webhook URL from input\nconst handlerBackUrl = item.json.webhookUrl;\n\n\/\/ Get auth data directly from item.json\nconst auth = {\n access_token: item.json.access_token,\n application_token: item.json.application_token,\n domain: item.json.domain\n};\n\nreturn {\n json: {\n handler_back_url: handlerBackUrl,\n CODE: 'LocalExampleBot',\n TYPE: 'B',\n EVENT_MESSAGE_ADD: handlerBackUrl,\n EVENT_WELCOME_MESSAGE: handlerBackUrl,\n EVENT_BOT_DELETE: handlerBackUrl,\n PROPERTIES: {\n NAME: 'Bot',\n LAST_NAME: 'Example',\n COLOR: 'AQUA',\n EMAIL: 'no@example.com',\n PERSONAL_BIRTHDAY: '2020-07-18',\n WORK_POSITION: 'Report on affairs',\n PERSONAL_GENDER: 'M'\n },\n \/\/ Use the auth data from item.json\n AUTH: auth.access_token,\n CLIENT_ID: auth.application_token,\n DOMAIN: auth.domain\n }\n};"
},
"typeVersion": 1
},
{
"id": "30922462-255b-4ba6-8167-88aec244fdb1",
"name": "Register Bot",
"type": "n8n-nodes-base.httpRequest",
"position": [
1000,
320
],
"parameters": {
"url": "=https:\/\/{{ $json.DOMAIN }}\/rest\/imbot.register?auth={{$json.AUTH}}",
"method": "POST",
"options": [],
"sendBody": true,
"bodyParameters": {
"parameters": [
{
"name": "CODE",
"value": "LocalExampleBot"
},
{
"name": "TYPE",
"value": "B"
},
{
"name": "EVENT_MESSAGE_ADD",
"value": "={{$json.handler_back_url}}"
},
{
"name": "EVENT_WELCOME_MESSAGE",
"value": "={{$json.handler_back_url}}"
},
{
"name": "EVENT_BOT_DELETE",
"value": "={{$json.handler_back_url}}"
},
{
"name": "PROPERTIES",
"value": "={{ {\n NAME: 'Bot',\n LAST_NAME: 'Example',\n COLOR: 'AQUA',\n EMAIL: 'no@example.com',\n PERSONAL_BIRTHDAY: '2020-07-18',\n WORK_POSITION: 'Report on affairs',\n PERSONAL_GENDER: 'M'\n} }}"
},
{
"name": "CLIENT_ID",
"value": "={{ $json.CLIENT_ID }}"
},
{
"name": "CLIENT_SECRET",
"value": "={{ $json.AUTH }}"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "8c1c7ebf-d5b3-472e-9d98-34cc65ba86ba",
"name": "Send Message",
"type": "n8n-nodes-base.httpRequest",
"position": [
1000,
0
],
"parameters": {
"url": "=https:\/\/{{$json.DOMAIN}}\/rest\/imbot.message.add?auth={{$json.AUTH}}",
"method": "POST",
"options": [],
"sendBody": true,
"bodyParameters": {
"parameters": [
{
"name": "DIALOG_ID",
"value": "={{ $json.DIALOG_ID }}"
},
{
"name": "MESSAGE",
"value": "={{ $json.MESSAGE }}"
},
{
"name": "AUTH",
"value": "={{ $json.AUTH }}"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "af0d2b44-53f7-4c4c-9428-d54ebcf41bff",
"name": "Send Join Message",
"type": "n8n-nodes-base.httpRequest",
"position": [
1000,
160
],
"parameters": {
"url": "=https:\/\/{{$json.DOMAIN}}\/rest\/imbot.message.add",
"method": "POST",
"options": [],
"sendBody": true,
"bodyParameters": {
"parameters": [
{
"name": "DIALOG_ID",
"value": "={{ $json.DIALOG_ID }}"
},
{
"name": "MESSAGE",
"value": "={{ $json.MESSAGE }}"
},
{
"name": "AUTH",
"value": "={{ $json.AUTH }}"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "9110f66d-1c35-44b4-bc73-18f821b50b71",
"name": "Process Delete",
"type": "n8n-nodes-base.noOp",
"position": [
800,
480
],
"parameters": [],
"typeVersion": 1
},
{
"id": "81a5fc23-47a4-4ef8-bfb4-31593aed12fd",
"name": "Success Response",
"type": "n8n-nodes-base.respondToWebhook",
"position": [
1200,
0
],
"parameters": {
"options": {
"responseCode": 200
},
"respondWith": "json",
"responseBody": "={\n \"result\": true\n}"
},
"typeVersion": 1.1
},
{
"id": "a19f3b0b-496f-4f3d-a9c2-044356070e32",
"name": "Error Response",
"type": "n8n-nodes-base.respondToWebhook",
"position": [
400,
160
],
"parameters": {
"options": {
"responseCode": 401
},
"respondWith": "json",
"responseBody": "={{\n \"result\": false,\n \"error\": \"Invalid application token\"\n}}"
},
"typeVersion": 1.1
}
],
"active": true,
"pinData": {
"Bitrix24 Handler": [
{
"json": {
"body": {
"ts": "1737037713",
"event": "ONIMBOTMESSAGEADD",
"auth[scope]": "imbot,im",
"auth[domain]": "hgap.bitrix24.eu",
"auth[status]": "L",
"auth[expires]": "1737041313",
"auth[user_id]": "256",
"data[USER][ID]": "256",
"auth[member_id]": "19acdffbcfadf692f61b677d3d824490",
"auth[expires_in]": "3600",
"data[USER][NAME]": "Java Tech User",
"event_handler_id": "126",
"auth[access_token]": "a12589670074bb250066880900000100000007f6bf4682415a014425fed22a6b37af33",
"data[USER][GENDER]": "M",
"data[USER][IS_BOT]": "N",
"auth[refresh_token]": "91a4b0670074bb2500668809000001000000075047004f6b25a0b76236e66bb7316e97",
"auth[client_endpoint]": "https:\/\/hgap.bitrix24.eu\/rest\/",
"auth[server_endpoint]": "https:\/\/oauth.bitrix.info\/rest\/",
"data[BOT][302][scope]": "imbot,im",
"data[PARAMS][CHAT_ID]": "6196",
"data[PARAMS][MESSAGE]": "Szia!",
"data[USER][LAST_NAME]": "Java",
"data[BOT][302][BOT_ID]": "302",
"data[BOT][302][domain]": "hgap.bitrix24.eu",
"data[BOT][302][status]": "L",
"data[PARAMS][LANGUAGE]": "en",
"data[USER][FIRST_NAME]": "Tech User",
"data[USER][IS_NETWORK]": "N",
"auth[application_token]": "0d83800efe3a5b2977650e025e0754d5",
"data[BOT][302][expires]": "1737041313",
"data[BOT][302][user_id]": "302",
"data[PARAMS][AUTHOR_ID]": "256",
"data[PARAMS][CHAT_TYPE]": "P",
"data[PARAMS][DIALOG_ID]": "256",
"data[USER][IS_EXTRANET]": "N",
"data[BOT][302][BOT_CODE]": "LocalExampleBot",
"data[PARAMS][MESSAGE_ID]": "314686",
"data[PARAMS][TO_USER_ID]": "302",
"data[USER][IS_CONNECTOR]": "N",
"data[BOT][302][client_id]": "local.6779636e712043.37129431",
"data[BOT][302][member_id]": "19acdffbcfadf692f61b677d3d824490",
"data[PARAMS][TEMPLATE_ID]": "09c62e39-23c2-4281-a53f-4a3a76d2cf4a",
"data[USER][WORK_POSITION]": "Technical User",
"data[BOT][302][expires_in]": "3600",
"data[PARAMS][FROM_USER_ID]": "256",
"data[PARAMS][MESSAGE_TYPE]": "P",
"data[PARAMS][SKIP_COMMAND]": "N",
"data[BOT][302][AUTH][scope]": "imbot,im",
"data[BOT][302][AUTH][domain]": "hgap.bitrix24.eu",
"data[BOT][302][AUTH][status]": "L",
"data[BOT][302][access_token]": "a12589670074bb25006688090000012ee0e30782de43659ca7cc172d61e7a91b24b241",
"data[PARAMS][SKIP_CONNECTOR]": "N",
"data[PARAMS][SKIP_URL_INDEX]": "N",
"data[BOT][302][AUTH][expires]": "1737041313",
"data[BOT][302][AUTH][user_id]": "302",
"data[BOT][302][refresh_token]": "91a4b0670074bb25006688090000012ee0e307bbd7e4e8b80e4c5ba61e3c99f0283f40",
"data[PARAMS][COMMAND_CONTEXT]": "TEXTAREA",
"data[PARAMS][SILENT_CONNECTOR]": "N",
"data[BOT][302][AUTH][client_id]": "local.6779636e712043.37129431",
"data[BOT][302][AUTH][member_id]": "19acdffbcfadf692f61b677d3d824490",
"data[BOT][302][client_endpoint]": "https:\/\/hgap.bitrix24.eu\/rest\/",
"data[BOT][302][server_endpoint]": "https:\/\/oauth.bitrix.info\/rest\/",
"data[BOT][302][AUTH][expires_in]": "3600",
"data[BOT][302][application_token]": "0d83800efe3a5b2977650e025e0754d5",
"data[PARAMS][IMPORTANT_CONNECTOR]": "N",
"data[BOT][302][AUTH][access_token]": "a12589670074bb25006688090000012ee0e30782de43659ca7cc172d61e7a91b24b241",
"data[BOT][302][AUTH][refresh_token]": "91a4b0670074bb25006688090000012ee0e307bbd7e4e8b80e4c5ba61e3c99f0283f40",
"data[BOT][302][AUTH][client_endpoint]": "https:\/\/hgap.bitrix24.eu\/rest\/",
"data[BOT][302][AUTH][server_endpoint]": "https:\/\/oauth.bitrix.info\/rest\/",
"data[PARAMS][SKIP_COUNTER_INCREMENTS]": "N",
"data[BOT][302][AUTH][application_token]": "0d83800efe3a5b2977650e025e0754d5"
},
"query": [],
"params": [],
"headers": {
"host": "orpheus-dev.h-gap.hu",
"x-real-ip": "3.217.33.54",
"user-agent": "Bitrix24 Webhook Engine",
"content-type": "application\/x-www-form-urlencoded",
"content-length": "3711",
"accept-encoding": "gzip",
"x-forwarded-for": "3.217.33.54",
"x-forwarded-proto": "https",
"x-forwarded-scheme": "https"
},
"webhookUrl": "REDACTED_WEBHOOK_URL",
"executionMode": "production"
}
}
]
},
"settings": {
"executionOrder": "v1"
},
"versionId": "401b00c7-dc0c-4067-9b27-27dc171cc52e",
"connections": {
"Credentials": {
"main": [
[
{
"node": "Validate Token",
"type": "main",
"index": 0
}
]
]
},
"Route Event": {
"main": [
[
{
"node": "Process Message",
"type": "main",
"index": 0
}
],
[
{
"node": "Process Join",
"type": "main",
"index": 0
}
],
[
{
"node": "Process Install",
"type": "main",
"index": 0
}
],
[
{
"node": "Process Delete",
"type": "main",
"index": 0
}
],
[],
[],
[],
[],
[]
]
},
"Process Join": {
"main": [
[
{
"node": "Send Join Message",
"type": "main",
"index": 0
}
]
]
},
"Register Bot": {
"main": [
[
{
"node": "Success Response",
"type": "main",
"index": 0
}
]
]
},
"Send Message": {
"main": [
[
{
"node": "Success Response",
"type": "main",
"index": 0
}
]
]
},
"Process Delete": {
"main": [
[
{
"node": "Success Response",
"type": "main",
"index": 0
}
]
]
},
"Validate Token": {
"main": [
[
{
"node": "Route Event",
"type": "main",
"index": 0
}
],
[
{
"node": "Error Response",
"type": "main",
"index": 0
}
]
]
},
"Process Install": {
"main": [
[
{
"node": "Register Bot",
"type": "main",
"index": 0
}
]
]
},
"Process Message": {
"main": [
[
{
"node": "Send Message",
"type": "main",
"index": 0
}
]
]
},
"Bitrix24 Handler": {
"main": [
[
{
"node": "Credentials",
"type": "main",
"index": 0
}
]
]
},
"Send Join Message": {
"main": [
[
{
"node": "Success Response",
"type": "main",
"index": 0
}
]
]
}
}
}
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